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Private banking : building a culture of excellence
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Private banking : building a culture of excellence

Author: Boris F J Collardi
Publisher: Singapore : John Wiley & Sons Singapore, 2012.
Edition/Format:   Book : English
Summary:

Wealthy individuals are growing double/digit around the world. Banks and other financial institutions are competing to capture them by investing heavily into offices, events, advertising, people,  Read more...

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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Boris F J Collardi
ISBN: 0470824379 9780470824375 0470826983 9780470826980 0470826975 9780470826973 0470826991 9780470826997
OCLC Number: 435422495
Description: xvi, 270 p. : ill. ; 24 cm.
Contents: Preface ix Acknowledgments xv CHAPTER 1 A Framework for Excellence in Private Banking 1 CHAPTER 2 What Is Driving Private Banking? 7 CHAPTER 3 Finding the Right Organisation and Operational Strategy 23 CHAPTER 4 Forces Shaping the Regulatory Environment 45 CHAPTER 5 Putting Clients at the Centre 63 CHAPTER 6 Beyond Products--Offering Tailored Solutions 91 Guido Ruoss CHAPTER 7 Why Brand Matters 123 CHAPTER 8 Delivering a Superior Client Experience 145 CHAPTER 9 Understanding Service Excellence 165 CHAPTER 10 Winning the War for Talent 187 CHAPTER 11 Defining and Growing Leadership and Culture 215 CHAPTER 12 Measuring and Managing Performance 233 About the Author 255 Index 257
Responsibility: Boris F. J. Collardi.
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