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| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Boris F J Collardi |
| ISBN: | 0470824379 9780470824375 0470826983 9780470826980 0470826975 9780470826973 0470826991 9780470826997 |
| OCLC Number: | 435422495 |
| Description: | xvi, 270 p. : ill. ; 24 cm. |
| Contents: | Preface ix Acknowledgments xv CHAPTER 1 A Framework for Excellence in Private Banking 1 CHAPTER 2 What Is Driving Private Banking? 7 CHAPTER 3 Finding the Right Organisation and Operational Strategy 23 CHAPTER 4 Forces Shaping the Regulatory Environment 45 CHAPTER 5 Putting Clients at the Centre 63 CHAPTER 6 Beyond Products--Offering Tailored Solutions 91 Guido Ruoss CHAPTER 7 Why Brand Matters 123 CHAPTER 8 Delivering a Superior Client Experience 145 CHAPTER 9 Understanding Service Excellence 165 CHAPTER 10 Winning the War for Talent 187 CHAPTER 11 Defining and Growing Leadership and Culture 215 CHAPTER 12 Measuring and Managing Performance 233 About the Author 255 Index 257 |
| Responsibility: | Boris F. J. Collardi. |
| More information: |
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