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Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement

Author: Ronald G Capelle
Publisher: San Francisco, CA : Jossey-Bass, [2014] ©2014
Edition/Format:   Book : English : First editionView all editions and formats

Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization  Read more...

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Document Type: Book
All Authors / Contributors: Ronald G Capelle
ISBN: 1118763734 9781118763735 1118763823 9781118763827
OCLC Number: 864083872
Description: xxvi, 462 pages : illustrations ; 24 cm
Contents: List of Research Studies xi Acknowledgments xiii Introduction xix 1 Why Organization Design Matters 1 Employee Satisfaction 2 Customer Satisfaction 5 Financial Performance 6 Competitive Advantage 7 Significant Return on Investment 8 Foundation of Strategy Implementation 9 Foundation of Human Resources Management 10 Client Experience 12 Research Support 13 Special Topics 15 Conclusion 18 2 Organization Design Assessment 20 Organization Systems Functioning Model 23 Organization Systems Change Model 28 Organization Alignment Model 29 Vertical Alignment of Positions 32 Functional Alignment of Positions 58 Aligning Accountabilities and Authorities 73 Aligning People with Positions 103 Aligning Deliverables 112 Aligning Tasks 126 Organization Design Principles 135 Conclusion 136 3 Organization Design Implementation 138 Objectives of an Organization Design Implementation 140 Organization Design Implementation Components Model 141 Organization Design Implementation Process Model 150 Organization Design Implementation Principles 155 Strengthening the Organization Design Implementation 157 Internal-External Team Approach 160 Conclusion 162 4 An Overview of the Process 164 Initial Discussion, Proposal, and Contract 165 Assessment, Report, and Meetings 167 Implementation 172 Sustainment 174 5 Additional Topics of Importance 175 The Role of the Board 175 Project Management 184 Process Management 189 Compensation 192 6 A Call to Action 195 Appendix A: Client Experience 201 Appendix B: Research 225 Appendix C: Case Studies 362 Allstate Insurance Case Study 363 Canadian Pacific Case Study 377 Capital Power Case Study 390 Royal Ottawa Health Care Group Case Study 404 Glossary 417 References 430 About the Author 440 Index 441
Responsibility: Ronald G. Capelle.
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